Frequently Asked Questions

Simply contact us with your shipment details: origin, destination, dimensions, weight, and contents. You can reach us via email at mgmt.aslm@gmail.com or phone at 1-868-328-6111. We'll provide a quote within 24 hours, and once you approve, we'll handle all the logistics.

You'll need a commercial invoice, packing list, bill of lading, and proof of origin for your cargo. For certain items, you may also need certificates of origin or special permits. We can assist you with understanding documentation requirements based on your specific shipment.

We work closely with customs brokers and can arrange customs clearance at your destination. Additional fees may apply depending on the destination country. We'll provide clear estimates for any customs-related charges before shipment.

Every shipment receives a tracking number upon booking. You can contact us for real-time updates on your cargo's location and expected delivery. We also provide email notifications at key stages: departure from Panama, arrival at destination, and clearance completion.

LCL (Less than Container Load) combines your shipment with other cargo in a shared container, perfect for smaller volumes. FCL (Full Container Load) dedicates an entire container to your shipment, ideal for larger quantities. LCL is more flexible for smaller amounts, while FCL offers better per-unit pricing for larger shipments.

Our quoted prices include origin consolidation, professional wrapping, loading, ocean freight, and delivery tracking. What's NOT included are optional services like cargo insurance, destination handling, or expedited service. We'll always clarify what's included and what's extra before you book.

Yes, we can arrange cargo insurance for your shipment. Costs are typically 1-2% of your cargo's declared value. We recommend insurance for valuable items. You can choose to include this with your booking, and we'll provide details on coverage limits and exclusions.

Absolutely. For customers with consistent, high-volume shipments, we offer customized pricing and service agreements. We'd be happy to discuss long-term partnerships and negotiate rates that work for your business needs.

We have weekly sailings from Panama to most major Caribbean destinations. This regular schedule means you don't have to wait long for your shipment to depart. Exact departure days may vary by destination, so we'll confirm the schedule when you book.

Transit times vary by destination but typically range from 3-7 days for most Caribbean islands. Distances from Panama to nearby islands (Dominican Republic, Jamaica) are shorter, while more distant locations may take longer. We provide specific transit estimates with every quote.

Yes, we offer expedited service for an additional fee (typically 15% markup on freight). This allows us to prioritize your shipment for faster handling and potentially the next available departure. Contact us for expedited rates and availability.

We monitor all shipments closely. In the rare event of a delay, we notify you immediately with updated transit information. We work hard to maintain our schedule, but maritime operations can sometimes be affected by weather or port conditions beyond our control.

We cannot ship hazardous materials, explosives, flammable liquids, or restricted items. Some items may require special permits or documentation. Always disclose your cargo contents fully—we'll let you know immediately if there are any restrictions or special handling required.

We can handle fragile and delicate items with our professional wrapping and padding services. For temperature-sensitive cargo, we offer ventilated containers. Let us know your requirements, and we'll ensure proper handling and packaging.

Yes, we ship vehicles, machinery, and heavy equipment. These items require special handling, documentation, and may need FCL service. Contact us with details about your equipment, and we'll provide guidance and pricing.

We can handle oversized and overweight cargo. These items often require FCL shipping and may have additional handling requirements. Provide us with the dimensions and weight, and we'll determine the best shipping method and cost.

We accept bank transfers, wire transfers, and credit cards. For established customers with good payment history, we can discuss payment terms and credit arrangements. We'll confirm payment method and timing when you book your shipment.

Standard terms are payment in full before departure, though we can negotiate payment terms for established customers. We'll confirm the exact payment schedule when you book. Once payment is received, your cargo is prioritized for the next available sailing.

Bookings can be modified or cancelled before cargo is loaded, though fees may apply depending on how close to departure. Once loading begins, the shipment cannot be cancelled. Contact us immediately if you need to make changes to your booking.

Yes! Established customers with strong payment history can qualify for extended payment terms. We evaluate credit requests on a case-by-case basis. Contact us to discuss credit arrangements if you're a high-volume shipper.